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Transforming service organizations with generative AI | BRK217H

Microsoft Events
135K subscribers
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1K views 1 year ago #MSIgnite
From customer engagements on voice and digital channels, to assets distributed throughout the field, generative AI is transforming service. Join us to learn about new innovations being announced to help contact centers boost agent productivity and enhance customer self-service. Additionally, you’ll learn about Dynamics 365 Copilot capabilities that are streamlining frontline tasks like creating and scheduling work orders, and equipping technicians with the right information to complete jobs. To learn more, please check out these resources:  …...more
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Transforming service organizations with generative AI | BRK217H
8Likes
1,032Views
2023Nov 16
From customer engagements on voice and digital channels, to assets distributed throughout the field, generative AI is transforming service. Join us to learn about new innovations being announced to help contact centers boost agent productivity and enhance customer self-service. Additionally, you’ll learn about Dynamics 365 Copilot capabilities that are streamlining frontline tasks like creating and scheduling work orders, and equipping technicians with the right information to complete jobs. To learn more, please check out these resources: 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀:
  • Aishwarya Raghunath
  • Hector Garcia Tellado
  • Michael Chow
  • Sundar Raghavan
  • Arvind Iyer
  • Saurabh Gupta
  • Alpana Bajaj
  • Charles Li
  • Chris Caile
  • Chris Klardie
  • Daniel Wollmann
  • Dhruv Goel
  • Ed Donahue
  • Harish Tyagi
  • Jacob Grimm
  • Jason Xian
  • Karthik Uthanumallian
  • Lily Shelke
  • Mai Nguyen
  • Malavika Rewari
  • Marcus Schmidt
  • Nael Haddad
 …...more
...more

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Microsoft Events

135K subscribers