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Digitally Transforming a Call Center with Azure Cosmos DB and SignalR

Microsoft Developer
588K subscribers
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169 views 2 years ago #AzureCosmosDB
Call Center agents have some of the hardest gigs, especially in a healthcare setting where they need to be licensed and credentialed, dealing with potentially life threatening situations. I recently worked with a group of nationally recognized agents to build a custom solution for them that allowed me to take advantage of both Azure Cosmos DB as well as SignalR. It positioned them to have software that fit their business processes, rather than having to tailor their business to the shortcoming of something off-the-shelf, and will allow them to scale up to meet future business opportunities with a highly responsive database and little to no code changes. #AzureCosmosDB ...more
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Digitally Transforming a Call Center with Azure Cosmos DB and SignalR
2Likes
169Views
2023Mar 28
Call Center agents have some of the hardest gigs, especially in a healthcare setting where they need to be licensed and credentialed, dealing with potentially life threatening situations. I recently worked with a group of nationally recognized agents to build a custom solution for them that allowed me to take advantage of both Azure Cosmos DB as well as SignalR. It positioned them to have software that fit their business processes, rather than having to tailor their business to the shortcoming of something off-the-shelf, and will allow them to scale up to meet future business opportunities with a highly responsive database and little to no code changes. #AzureCosmosDB

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Microsoft Developer

588K subscribers