Unleash next-level customer service with Copilot and agents in Dynamics 365

Unleash next-level customer service with Copilot and agents in Dynamics 365 | BRK160

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Nov 202024

Discover how generative AI is unlocking opportunities to redefine customer service. Join us to explore how autonomous agents and other advancements in Dynamics 365 Customer Service and Dynamics 365 Contact Center help transform your customer experience and enhance operational efficiency. Learn about the next wave of innovations with Copilot and agents and hear firsthand how Microsoft’s service and support organization is using autonomous agents to enhance CX, improve productivity and drive business value. Don’t miss this chance to see what’s new in service! 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀:

Daniel Pickworth
Sundar Raghavan
Edgar Wilson II

𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: This is one of many sessions from the Microsoft Ignite 2024 event. View even more sessions on-demand and learn about Microsoft Ignite at https://ignite.microsoft.com BRK160 | English (US) | Business Applications #MSIgnite

Unleash next-level customer service with Copilot and agents in Dynamics 365 | BRK160

Microsoft Events

Unleash next-level customer service with Copilot and agents in Dynamics 365 | BRK160

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Microsoft Events

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AWS re:Invent 2024 - Generative AI for customer service (BIZ221)

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IT Strategies for Copilot Administration | BRK281

Dynamics 365 Contact Center Explained: Features, Licensing and Use Cases

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Charles Lamanna on AI's Next Big Role

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Introducing Your AI Companion | Microsoft Copilot

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Using an Operating Model in Customer Success

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Reimagine content management with agents in SharePoint | BRK279

Streamline Your Operations: The Power of Copilot Agents Explained