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T-Mobile uses RPA in Power Automate to integrate systems during Sprint merger

Microsoft Power Platform
66.4K subscribers
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856 views 8 months ago #PowerAutomate #LowCode #TMobile
During its merger, T-Mobile needed to integrate its Orbit app with Sprint’s legacy back-end system. It was experiencing challenges that could not be solved with legacy APIs: data latency, time-consuming manual processes, and data entry errors. T-Mobile turned to the robotic process automation capabilities in Power Automate to help the two systems operate as one. Before the merger, T-Mobile had developed an app named Orbit to run a steady stream of overlapping customer initiatives such as device promotions, service offers, new product launches, and other workflows. Each initiative requires a complex, months-long process that involves up to 15 project members, team leads, and executives. The Orbit app, developed with Microsoft Power Platform by Brian Hodel, Principal Developer, Power Platform at T-Mobile, has been instrumental in helping the company stay competitive. Brian said: "In order for us to work across the organization in a real-tim â€Ś...more
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T-Mobile uses RPA in Power Automate to integrate systems during Sprint merger
31Likes
856Views
Jul 302024
During its merger, T-Mobile needed to integrate its Orbit app with Sprint’s legacy back-end system. It was experiencing challenges that could not be solved with legacy APIs: data latency, time-consuming manual processes, and data entry errors. T-Mobile turned to the robotic process automation capabilities in Power Automate to help the two systems operate as one. Before the merger, T-Mobile had developed an app named Orbit to run a steady stream of overlapping customer initiatives such as device promotions, service offers, new product launches, and other workflows. Each initiative requires a complex, months-long process that involves up to 15 project members, team leads, and executives. The Orbit app, developed with Microsoft Power Platform by Brian Hodel, Principal Developer, Power Platform at T-Mobile, has been instrumental in helping the company stay competitive. Brian said: "In order for us to work across the organization in a real-time way, we need real-time data access, and the RPA scenario allows us to do that. Power Automate is simple and easy to use. It allowed us to process 11x more requests in real time, improving the processing time by 12x and reducing human data entry errors to 0 percent. This freed up the analyst for more strategic projects. Don’t be fooled by the low-code branding. Anything that you can build with the full-code solution, you’re likely be able to do with this as well. Really, consider it a no-limits platform." For more great Customer Stories, click the link below: https://customers.microsoft.com/en-us... #PowerPlatform #PowerAutomate #TMobile #LowCode

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Microsoft Power Platform

66.4K subscribers