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Connected & Ready: On the changing world of cloud CRM

Microsoft Power Platform
66.4K subscribers
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345 views 3 years ago #Microsoft365 #Dynamics365 #CRM
Though disruption is constant, technology usage within most organizations has remained stagnant. Resistant to change, many miss out on growth opportunities made possible through innovation. In this episode of Connected & Ready, host Gemma Milne talks with Chris Cognetta, CTIO of CongruentX, about how CRM should fit into your digital transformation and cloud migration strategies. Hear how to get started, what planning a successful migration should look like, and which technology is driving cloud innovation. Dynamics 365 is helping businesses of all sizes unify their data and create a digital-first culture. With next-generation ERP and CRM business applications, employees at every level can reason over data, predict trends, and make proactive, informed business decisions. Topics of discussion [0:00] Intro [02:52] What is driving most digital transformation initiatives currently? [03:59] How cloud can create competitive advantage or improve cus …...more
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Connected & Ready: On the changing world of cloud CRM
8Likes
345Views
2022Apr 1
Though disruption is constant, technology usage within most organizations has remained stagnant. Resistant to change, many miss out on growth opportunities made possible through innovation. In this episode of Connected & Ready, host Gemma Milne talks with Chris Cognetta, CTIO of CongruentX, about how CRM should fit into your digital transformation and cloud migration strategies. Hear how to get started, what planning a successful migration should look like, and which technology is driving cloud innovation. Dynamics 365 is helping businesses of all sizes unify their data and create a digital-first culture. With next-generation ERP and CRM business applications, employees at every level can reason over data, predict trends, and make proactive, informed business decisions. Topics of discussion [0:00] Intro [02:52] What is driving most digital transformation initiatives currently? [03:59] How cloud can create competitive advantage or improve customer experiences [11:56] How CRM fits into hybrid environments and the opportunities it creates [18:59] What you should expect from a “grown up” CRM solution [20:55] Balancing customer needs against overcomplicating your technology stack [27:06] Perspectives on cloud security and privacy [29:41] How edge computing and IoT are driving cloud innovation Join our Dynamics 365 Migration Community and access the expertise and resources necessary to make timely, informed business decisions. https://aka.ms/d365mc Leverage our Dynamics CRM Migration Forum and its extensive network of SMEs and partners to get answers to your migration questions. https://community.dynamics.com/365/dy... About Chris Cognetta: Chris Cognetta is CTIO of CongruentX. A Microsoft MVP for more than nine years, Chris has helped more than 250 Dynamics 365 Customer Experience and Azure customers move their on-premises solutions to the cloud. As CTIO, Chris leads product innovation initiatives and helps turn vision into reality for CongruentX, as well as his clients. Connected & Ready! Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at connectedandready@microsoft.com. We would love to hear from you. #Dynamics365MigrationCommunity #Digitaltransformation #Dynamics365 #Microsoft365 #DynamicsCRM #CRM

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Microsoft Power Platform

66.4K subscribers