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Call center transcription and analysis using Azure AI

Microsoft Developer
589K subscribers
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6.8K views 1 year ago
For developers building applications for the next generation of call-centers, join Peyton, a product manager in the Azure AI team at Microsoft, to learn how you can use Azure AI Speech and Language services to implement end-to-end solutions including call transcripts, sentiment analysis, PII redaction and Azure OpenAI-powered summarization. 00:00 Introduction 00:28 Sample call center conversation 01:13 Speech-to-text transcription using Azure AI Speech Service 01:58 Identifying and redacting personally identifiable information (PII) using Azure AI Language Studio 03:19 Using the sentiment analysis feature in Azure AI Language Studio 04:18 Using the summarization feature in Azure AI Language Studio 05:58 Resources Resources: Language Studio - https://aka.ms/language-video-series Azure AI Language - https://aka.ms/azure-language ...more
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Call center transcription and analysis using Azure AI
64Likes
6,880Views
2023Aug 24
For developers building applications for the next generation of call-centers, join Peyton, a product manager in the Azure AI team at Microsoft, to learn how you can use Azure AI Speech and Language services to implement end-to-end solutions including call transcripts, sentiment analysis, PII redaction and Azure OpenAI-powered summarization. 00:00 Introduction 00:28 Sample call center conversation 01:13 Speech-to-text transcription using Azure AI Speech Service 01:58 Identifying and redacting personally identifiable information (PII) using Azure AI Language Studio 03:19 Using the sentiment analysis feature in Azure AI Language Studio 04:18 Using the summarization feature in Azure AI Language Studio 05:58 Resources Resources: Language Studio - https://aka.ms/language-video-series Azure AI Language - https://aka.ms/azure-language

Follow along using the transcript.

Microsoft Developer

589K subscribers