Extend Dynamics 365 Customer Service

Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service

Do you want additional functionality for Dynamics 365 Customer Service? This path discusses using the Power Platform to extend the Customer Service app.

Prerequisites

  • Basic knowledge of the Dynamics 365 Customer Service app and Power Platform functionality.

Modules in this learning path

Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Customer Service.

Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

Learn how to integrate a Microsoft Copilot Studio copilot with Omnichannel for Microsoft Dynamics 365 Customer Service.